24 x 7 Support

RadPro Teleradiology operates 24/7

Our operation centre uses state-of-the-art radiology systems. Our operation Center is a centre of seamless and effective radiology workflow 24 hours a day, 7 days a week and 365 days a year.

The operation centre handles radiology requests, correspondence and process leveraging advanced technologies today, helping to deliver industry-leading turn around time for radiology results. Every interaction is reported and crucial reaction findings time are consistent matching global norms. If ever needed, our powerful support team is a call away for troubleshooting. Every phase is registered, time-stamped and tracked, and our proprietary, rules-based, self-routing feature guarantees that the proper analysis is carried out by the right radiologist — with the shortest amount of time.

The team at RadPro helps to make sure you’re never going to have to hunt someone down. Our experts and electronic communication tools provide clients with easy access to RadPro’s reading radiologists and can communicate our radiologists with your doctors, nurses and technologists to review a request or study — especially if an imaging report contains important findings. Information exchanges shall be reported to ensure patient welfare in complying with the government in medical standards. Operation Center Specialists also help clients meet our IT specialists in troubleshooting problems.

We support live “dashboard” in our Management System (OMS) that offers automatic real-time status alerts, image monitoring, worklist sorting and filtering functionality, document management, order-specific chat functionality, and more.

  • Daily processing times of less than 30 minutes, day or night.
  • Staffed 24/7/365 for the customer and technical support.
  • Direct contact with radiologists anytime you need to.
  • One point of touch for customers, treatment centres and radiologists
  • Devoted support service for order processing, troubleshooting and communication.
  • Continuous tracking of all orders with real-time alerts through Management System
  • Direct communication with important results enabled